Returning an Item
If for any reason you are not totally satisfied with your order within 30 days from the date of delivery, please request an RMA. To request a return, please log into your account and submit the request via the Returns tab, or contact Customer Support with the item you are returning, and what item you would exchange for. You can choose to receive a refund back to your original payment method or to store credit.
Once you receive the RMA information, please send the item back at the address indicated on your RMA form within. Your RMA request will expire if your return shipment hasn’t been received within 30 days from the date the RMA was issued. Please write the Return Number on the outside of the box. The customer is responsible for return postage, and we recommend you send the item back via a traceable shipping method. We are not responsible for returned items that are lost in transit. Once we receive the item back at our warehouse, please allow up to 4 weeks for the return to be processed.
We will refund the full purchase price of the item or exchange for an item or items of equal or lesser value. We cannot refund shipping unless the return is due to our error, damaged or defective merchandise. We will ship the exchanged item back to you free of charge.
Items returned for refund or exchange must be in brand new condition -- unworn (except to try on), unwashed, and unused, no exceptions -- and within 30 days of the RMA request. Any items that are received in less than new condition will not be returned to stock and the return/exchange will not be processed. Less than new condition include but is not limited to: items that have been worn or are dirty, items that have animal or human hair, items that do not smell new, items that have been laundered. Items that are found to be unsellable upon return will take additional time to process, as the item is forwarded to Customer Support for inspection.
Collector’s Editions, action figures, and similar items are not able to be returned if they have been opened or removed from their original package. Items that are sold in a bundle must be returned as a bundle. We will not accept part of a bundled item for return or exchange.
We cannot exchange an item that has been previously exchanged.
Items can be exchanged for any item or items that are of equal or lesser value. If you exchange for an item of lesser value, the difference will be returned to you either via store credit or refunded back onto your original method of payment. Exchanges are subject to availability. A refund will be processed if the product is unavailable.